Returns Policy

Returns and Refunds Policy

Kira Jadi Printing produces custom printed goods to order. This policy explains the situations in which we can help if something goes wrong with your order.

Custom printed goods

Because every item is printed specially to the artwork, size and quantity you set, custom printed goods generally cannot be returned on the grounds of a change of mind. This includes situations such as no longer needing the item, choosing the wrong size yourself, or the function being cancelled after production has started.

What is covered

We will review and help if there is:

• Print defects such as blurred printing, ink banding, uneven colour or imperfect finishing
• The wrong item delivered compared with the confirmed order
• The wrong quantity compared with the confirmed order
• Damage during delivery
• A difference from the approved proof, meaning the printed result does not match the file or proof you approved

The customer's responsibility to check the proof

Before production starts, we issue a proof or written confirmation for you to check. You are responsible for checking it carefully:

• The spelling of names, job titles, addresses and phone numbers
• Numbers, dates and information in lists or tables
• Sizes, layout and the position of elements
• Quantities and the size breakdown for apparel

Approving the proof means you agree that the file is correct and ready to print. The file preparation guide is at Artwork Guide.

Reporting window and evidence required

• Reporting window after receiving the goods: 7 days

To allow us to review the case, please prepare:

1. Photos of the product clearly showing the problem
2. Photos of the packaging, especially for transit damage cases
3. Your order reference number

Please do not throw away the original packaging material until the issue has been reviewed, and do not use, wash or modify the disputed item because that makes assessment harder.

Resolution options

If your report is confirmed, the resolutions that may be offered include:

• A reprint of the affected items
• A repair if the defect can be corrected without reprinting
• Credit towards a future order
• A full or partial refund

We replace first. If the fault is ours, our first step is always to reprint or repair the affected items at no cost to you.

A refund is offered only when we cannot put it right — for example when the item can no longer be produced in time to be useful to you. We do not refund before attempting a replacement.

What is not covered

• Spelling or information mistakes inside artwork that the customer has approved
• Small colour differences between screen display and printed result, or between different materials, because printing uses CMYK while screens use RGB
• Normal wear from use, washing, sunlight or weather
• Damage caused by unsuitable installation, modification or storage after the goods are received
• Low-resolution files sent by the customer where the risk was made known before printing

How to report

Reach us through Contact Us with your order reference number and the required photos. Information on delivery and packaging is at Shipping.